Contact the Customer Service Department at 800-835-0919. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled.
If you provide a password with an order, you will be able to logon as a "Returning Customer" and retrieve your "Order History" as well as your billing and shipping information. You can log into Your Account to update your billing information and change your mailing preferences.
Yes, but not for a credit refund. A merchandise credit will be issued for gifts that are returned by the recipient. Please allow 3-4 weeks for returns processing through their facility. Ross Simons will apologize for any inconvenience this may cause. Please contact Customer Service by phone at 1-800-835-0919 or by email at [email protected] for further return instructions.
Ross Simons accepts MasterCard, Visa, American Express, Discover, PayPal and Ross-Simons Preferred credit cards. Gift Certificates and merchandise credits may also be used as payment.
Regular delivery for in-stock merchandise is 7-10 business days. For 2 business-day Expedited Delivery *add an additional $10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If Ross Simons is temporarily out of stock, you will be notified accordingly. Overnight Service is available for delivery on the next regular business day. If you require Saturday delivery, please contact Ross Simons at 800-835-0919 for delivery options based upon your specific location. Shipments to Alaska and Hawaii follow the same rate schedule, however regular delivery will take an extra 3 days.
If the item(s) you purchased are drop shipped, you will receive the merchandise directly from the manufacturer in approximately 2 weeks from the date your order was placed.
You can contact Customer Service online. You can call Ross Simons at 800-835-0919. You can also mail Ross Simons at: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920.
Live Chat: Ross Simons' Customer Service Specialists are available to help you in real time Monday-Friday 10am-6pm EST.