Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. For your protection, orders of $1,000 or more require a signature upon delivery, regardless of any signature waiver on file. UPS® will attempt to deliver 3 business days in a row before returning the package.
You can contact Zales by calling 1‐800‐311‐5393. Their Guest Services Contact Center hours are Monday through Friday, 7:00 AM–10:00 PM CT, Saturday and Sunday, 8:00 AM–10:00 PM CT.
Live chat currently unavailable. Their Guest Services live chat hours are 11AM–8PM CST, seven days a week. Chat is subject to Agent availability.
Questions about your Zales credit card account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY 1-888-819-1918) or use their automated service 24 hours a day.
During its lifetime, almost all jewelry will need some sort of service. Zales offers a variety of services and programs designed to protect your jewelry investment. These include the Lifetime Diamond Commitment, available on any purchase of covered diamond jewelry, and the in-store services. These services may not be available at all stores and prices and service time may vary.
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches.