American Tourister would need to know specifics of your Product to assure they provide the correct instructions.
Your warranty only covers manufacturing defects. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).
Only an authorized repair center will be able to evaluate the luggage, determine if it’s covered under the warranty, and perform repairs.
The Samsonite Company Store can assist you in shipping your product to the authorized repair center for a small shipping fee.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite authorized repair center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
American Tourister will recommend using a gentle soap and warm water, rinsing well. If you would like to wax the case after cleaning, any good silicone-base automobile or furniture polish will preserve the luster and add resistance to the covering. American Tourister does NOT recommend, however, that you try to clean the luggage with a combination cleaner-polish.
American Tourister will recommend spot cleaning with a mild soap (i.e. dish soap) and water. If this is not successful, try a product used for spot removal on clothing such as Spray 'n Wash, or using a foam type cleaner used to clean car mats or automobile carpets (sold at car parts stores). If the luggage has an offensive odor, use a vinegar (1 part) and water (5 parts) mixture. This may take the odor out but it will then need to be aired out for a few days. Also, they recommend placing charcoal in the bag for a day or more (depending on the strength of the odor) and close the bag. The charcoal will absorb the smell.