How Does the Lifetime Guarantee Work?

Related FAQ

• What is the Return/Exchange Policy?

  GLD accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via telephone at 855-252-3775, email support@t…

• How Should I Store/Protect My Jewelry?

  Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant c…

• What are the Steps for Placing #ChristianCustom Orders?

  GLD offers customized designs ranging from numbers, letters, symbols, and logos. Any personalized pendant you want, they can craft for you! All custom orders will be Solid Gold material, White Gold, or Sterling Silver upon request. The minimum quote for a #christiancustom order…

• What is Vermeil?

  Vermeil is a term used to describe high-quality jewelry that must meet the following standards:  The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten)  The gold karat must be at least 12K. We utilize 18K and 14K, depending on the piece.  …

• How Long Does It Take for Shipping?

  Domestic: USPS Priority Mail is used for all Standard Shipping deliveries, which will arrive within approximately 4-8 business days. Expedited Shipping is also available, and your preferred expedited method can be selected at checkout. Your tracking number will be sent automat…