Lole Support Center

Find Lole helps, faqs and knowledge base quickly

How to Apply Discount Codes and Promotional Codes?

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Please note that all discount codes and promotional codes do not apply on sales items, nor can they be combined with any other special offer.

If you received a discount code and/or a promotional code and are experiencing any problems applying the code to your order, please contact customer service before you place the order. The discount code and/or promotional code cannot be applied by customer service once the order has been placed.

You can contact customer service via email: [email protected] , via Live Chat, or via telephone: 1-844-913-7737.

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Can I Cancel Or Modify My Order?

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Once an order is placed, it’s not possible to modify or cancel it.

However, the free return policy allows you to send back any items you don’t wish to keep for a full refund, as long as they have not been worn and the tags are still attached.

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I Did Not Receive My Package. What Should I Do?

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If you have not received your order, please make sure to check the progress of your order on the UPS website with the tracking information you received by email.

Lole will encourage you to check with family members, as well as neighbors to see if they recovered the package for you.

*Please note that the package is at times delivered to a UPS Access point and not to your residence. This information will only be indicated by checking the tracking status of your package. Unfortunately, UPS does not leave a notice at your door providing this information.

If the information provided on the UPS website is not sufficient or erroneous, please contact customer service via email: [email protected] or via telephone: 1-844-913-7737.

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How Can I Track My Lole Order?

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When your order has been prepared, Lole will send you an email with a UPS tracking number that you will be able to use on the UPS website to follow your order.

Tracking information on the UPS website will be updated only once the order has been picked up.

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What Shipping Options Does Lole Offer?

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All orders are prepared and shipped only during business days. Holidays may affect the delivery schedule. In most cases, orders placed before noon ET are prepared and shipped the same business day.

  • Standard orders arrive 2-10 business days from the shipped date
  • Express orders arrive the following business days from the shipped date*

An email will be sent to you with all necessary delivery information once the order has shipped.

*Express shipping is offered if weather permitted. All orders placed after noon ET will only ship the next business day and delivered the following business day. Orders that are placed on weekends (Saturdays and Sunday) will only be prepared and shipped the following business day.

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Where Does Lole Ship?

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Lolë can ship to the following countries, some exceptions may apply.

North America

  • Canada
  • USA – except Puerto Rico

Europe

  • France
  • Spain
  • Germany
  • Belgium
  • Netherlands
  • Italy
  • Portugal

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How Can I Exchange an Item ?

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Unfortunately Lole is not able to offer an exchange for items purchased online. You may return an online order within fourteen (14) days from the date that you received your package via UPS as long as you have not worn it or altered it and the hang tags are still attached. All returned items will be refunded once received at warehouse. If you wish to purchase a new size and/or color, Lole will encourage you to place a new order.

If the item you purchased is no longer available at the same price or was purchased using a promotional code, please contact customer service at 1-844-913-7737 before returning the item. Lole will provide you with a Return Authorization number*.

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What is the Lolë Return Policy ?

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If you are not completely satisfied with your Lolë purchase, you are welcome to return it within 14 days of the date of reception via UPS as long as you have not worn it or altered it and the hang tags are still attached.

Please note that this policy also applies to sale and clearance items.

For swimwear, the protective lining sticker is required for return or exchange.

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Also, you can visit Lole Official Website to get more helps, faqs and knowledge base.

About Lole

Lolë was born in Montreal, Canada in 2002, and the company’s aesthetic strongly reflects its roots. Like its lively, cosmopolitan home city, Lolë offers a dynamic blend of sophisticated urban style and an appreciation of the outdoors. The Lolë woman is active, vibrant, and nature-loving, and demands functional, versatile apparel that’s also loaded with feminine appeal. She is looking for clothing that can keep up with her busy life, without requiring a different outfit for every activity.

Our approach to activewear is modern, mindful and meaningful, offering feminine and fashion-forward designs that move with you when you’re on the go. Every garment is versatile and high-performance, designed with a genuine concern for people, products and positive impact.