My Shipment is Lost. What Should I Do?

Please contact at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) and Skip Hop will initiate a thorough search of your shipment with the transit company.

Related FAQ

  • How Can I Check My Orders Status?

    If you have set up an account with Carters.com | OshKosh.com | SkipHop.com, you can sign in to check your order status. If you do not have an account, you may call Customer Service at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) with your o…

  • I Clicked On a Link to a Page, But Get a Page Not Found Message. What is Wrong?

    Most likely, nothing is wrong. All website pages are subject to change, so the URL may be outdated, or the link may be incorrect. Changes happen more frequently with product pages, as Skip Hop sells out of styles, update sales, and add new products. If you are searching for a s…

  • How Do I Find a Product Online That I Saw In a Store?

    Not all merchandise carried in stores is available online at this time. You may use Skip Hop's Search feature to look for an item by keyword or item number.

  • My Shipment Arrived Damaged. Whom Should I Contact?

    If your order content was damaged in-transit please contact at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) to report a damaged shipment.

  • How Can I Pay for My Order At Skip Hop?

    Carter's, Inc. accepts Visa, MasterCard, American Express, Discover/Novus, UnionPay and JCB charge cards as a form of payment at our stores and online.

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