By law, Petco must collect applicable sales tax for orders shipping to states where they have retail stores. Shipping fees may also be subject to tax in certain states. The sales tax for an order will be displayed in the Order Summary once the shipping address has been entered.
Sales tax does not apply to purchases of Donations, Gift Cards and eGift Cards.
Petco accepts the following forms of payment:
For every earned 100 Points, Petco will issue $5 reward dollars to your account. For example, if you spend $200 and earned 200 Points in the same transaction, then two (2) $5 Pals Reward Dollars rewards will be added to your Account. If you spend $350 and earned 350 Points in the same transaction, then only three (3) $5 Pals Reward Dollars rewards will be added to your Account.
Once you have earned a reward of Pals Reward Dollars, you can redeem it by:
All your eligible purchases will be tracked via your Pals Rewards Program Account. Ensure you earn points for your spending by providing your Pals Rewards Member number upon checking out in-store and making sure you are signed in when you check out online at petco.com.
Petco maintains the right to terminate Member's participation in the Pals Rewards Program at any time. Upon termination of the Program, Member will forfeit any inactivated Points and/or Rewards Dollars. Repeated return of merchandise for which Points and/or Pals Reward Dollars have been rewarded may result in termination of Member's participation in the Pals Rewards Program if in Petco's sole opinion such behavior is determined to be fraudulent.
Petco team is available 4am to 10pm PST, 7 days a week. Call toll free: 877-738-6742.
To use a Promotion Code, enter the Promotion Code into the "Promotion Code" field in the Cart or at Checkout.
After you have placed an order, there is a very limited time in which you can cancel or modify it. Please call petco.com customer service at 1 (877) 738-6742 for assistance.
Also, you can visit Petco Official Website to get more helps, faqs and knowledge base.
With more than 50 years of service to pet parents, Petco is a leading pet specialty retailer that obsesses about delivering health and happy experiences for pets and the people who love them. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy.
Everything we do is guided by our vision: Healthier Pets. Happier People. Better World.
We employ more than 25,000 partners and operate more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, including more than 85 Unleashed by Petco locations, a smaller format neighborhood shop; prescription services and pet supplies from the leading veterinary-operated pet product supplier, Drs. Foster & Smith; digitally-delivered pet health advice through PetCoach; and petco.com.
The Petco Foundation, an independent nonprofit organization, has invested more than $200 million since it was created in 1999 to help promote and improve the welfare of companion animals. In conjunction with the Foundation, we work with and support thousands of local animal welfare groups across the country and, through in-store adoption events, help find homes for more than 400,000 animals every year.