How to Contact Petco?

Petco team is available 4am to 10pm PST, 7 days a week. Call toll free: 877-738-6742.

Related FAQ

  • How Does Petco Track My Purchases and Points Earned?

    All your eligible purchases will be tracked via your Pals Rewards Program Account. Ensure you earn points for your spending by providing your Pals Rewards Member number upon checking out in-store and making sure you are signed in when you check out online at petco.com.

  • How Do I Redeem Points Earned for Pals Reward Dollars?

    Once you have earned a reward of Pals Reward Dollars, you can redeem it by:  Loading the reward to your account for automatic redemption at in-store checkout, Printing your reward voucher and presenting at in-store checkout, or Online at petco.com in your shopping car…

  • What is Cancellation and Termination Policy?

    Petco maintains the right to terminate Member's participation in the Pals Rewards Program at any time. Upon termination of the Program, Member will forfeit any inactivated Points and/or Rewards Dollars. Repeated return of merchandise for which Points and/or Pals Reward Dollars …

  • How to Modify Or Cancel an Order At Petco?

    After you have placed an order, there is a very limited time in which you can cancel or modify it. Please call petco.com customer service at 1 (877) 738-6742 for assistance.

  • How to Use Promotion Codes?

    To use a Promotion Code, enter the Promotion Code into the "Promotion Code" field in the Cart or at Checkout.  Identify the Promotion Code. It is a string of letters and numbers that appears in your email, advertisement, local ad, etc. (e.g., "circ2") Enter the Promot…

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