What is Cancellation and Termination Policy?

Petco maintains the right to terminate Member's participation in the Pals Rewards Program at any time. Upon termination of the Program, Member will forfeit any inactivated Points and/or Rewards Dollars. Repeated return of merchandise for which Points and/or Pals Reward Dollars have been rewarded may result in termination of Member's participation in the Pals Rewards Program if in Petco's sole opinion such behavior is determined to be fraudulent.

Related FAQ

  • Does Petco Charge Sales Tax?

    By law, Petco must collect applicable sales tax for orders shipping to states where they have retail stores. Shipping fees may also be subject to tax in certain states. The sales tax for an order will be displayed in the Order Summary once the shipping address has been entered.…

  • How to Modify Or Cancel an Order At Petco?

    After you have placed an order, there is a very limited time in which you can cancel or modify it. Please call petco.com customer service at 1 (877) 738-6742 for assistance.

  • How to Contact Petco?

    Petco team is available 4am to 10pm PST, 7 days a week. Call toll free: 877-738-6742.

  • How Does Petco Track My Purchases and Points Earned?

    All your eligible purchases will be tracked via your Pals Rewards Program Account. Ensure you earn points for your spending by providing your Pals Rewards Member number upon checking out in-store and making sure you are signed in when you check out online at petco.com.

  • How to Use Promotion Codes?

    To use a Promotion Code, enter the Promotion Code into the "Promotion Code" field in the Cart or at Checkout.  Identify the Promotion Code. It is a string of letters and numbers that appears in your email, advertisement, local ad, etc. (e.g., "circ2") Enter the Promot…

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