If you’ve selected Cash on Delivery, there’s no amount to be refunded because you haven't paid for your order. For payments made via Credit/Debit Card/Netbanking, you will receive your refund to the source account within 5-7 days from the time you cancel your order.
Once the order has left our fulfilment centre, it can't be cancelled from the app/website. You can reject the order when it gets delivered to you.
Personal use items such as swimwear, innerwear and jewellery, as well as food items can't be returned. Items on "final sale" are also not eligible for returns.
All return requests must be received within 15 days of delivery.
If you still wish to receive your order, please email your order number to [email protected] with the subject line "Resend my order".
As per Hopscotch's policy, the order can't be opened before the delivery is accepted. But you can accept the order and get in touch with us later, in case you have any concerns.
Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.
Courier services usually take up to 24 hours to activate tracking for an order once it's been shipped. Please check again after the mentioned time.
To check the new delivery date of your order, visit the "Orders" page of your Hopscotch account. Tap the order you'd like to track. Tap "Track" for the product to know its whereabouts.
To cancel your order, visit the 'Orders' page of your Hopscotch account. View the 'Order Details' of the order you want to cancel and tap 'Cancel'.
To check the status of your order, visit the ‘Orders’ page of your Hopscotch account. Tap the order you'd like to track. Tap ‘Track’ for the product to know its whereabouts. Once your order is shipped, you can also track the package on our courier partner’s website by using the link mentioned in the tracking details page.
Pre-order indicates that certain products can be booked ahead of being shipped by the vendor: this is the case with several of the international and domestic brands. With this nifty feature, Hopscotch manages to offer you a wider array of products at prices that are far more competitive. The delivery time for pre-order can be found on the product page and may be anywhere from 2 to 10 weeks depending upon vendor location.