How to Modify Or Cancel an Order At Petco?

After you have placed an order, there is a very limited time in which you can cancel or modify it. Please call petco.com customer service at 1 (877) 738-6742 for assistance.

Related FAQ

  • What is the Payment Options Of Petco?

    Petco accepts the following forms of payment:  Credit Cards including Visa, MasterCard, American Express, Discover PayPal Petco and Unleashed by Petco Gift Cards and eGift Cards Pals Rewards Dollars, in $5 increments

  • How to Contact Petco?

    Petco team is available 4am to 10pm PST, 7 days a week. Call toll free: 877-738-6742.

  • What If I Spend More Than $100?

    For every earned 100 Points, Petco will issue $5 reward dollars to your account. For example, if you spend $200 and earned 200 Points in the same transaction, then two (2) $5 Pals Reward Dollars rewards will be added to your Account. If you spend $350 and earned 350 Points in t…

  • Does Petco Charge Sales Tax?

    By law, Petco must collect applicable sales tax for orders shipping to states where they have retail stores. Shipping fees may also be subject to tax in certain states. The sales tax for an order will be displayed in the Order Summary once the shipping address has been entered.…

  • How to Use Promotion Codes?

    To use a Promotion Code, enter the Promotion Code into the "Promotion Code" field in the Cart or at Checkout.  Identify the Promotion Code. It is a string of letters and numbers that appears in your email, advertisement, local ad, etc. (e.g., "circ2") Enter the Promot…

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