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Full Source FAQ

What If I Am Dissatisfied With an Item?

Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 90 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to Full Source.

When Does My Order Ship?

If Full Source has the item in stock, and you place your order by 2 p.m. EST, it will usually ship the same day, except for Saturdays, Sundays, and major holidays. If you place your order after 2 p.m. EST, it will ship the next business day. If the item(s) has to be shipped from the manufacturer, it usually ships within 48 hours. If the item is not in stock and cannot be shipped directly from the manufacturer, the item will be ordered and is usually received within four business days. If there is a longer delay you will be contacted by a customer service representative.

How Much Does It Cost to Ship My Order?

Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 1-800-975-0986 or email info@fullsource.com for shipping estimates.

When an Item is Back Ordered, When Am I Charged for It?

If an item is back ordered, you will not be charged for the item until it ships. However if the majority of your order has shipped, your entire order will be charged. Also, all custom orders are charged when the order is placed.

Will I Be Charged Sales Tax By Full Source?

You will only be charged sales tax if your order ships to the state of Florida. Each customer shall be solely responsible for all sales, use or any other type of tax on orders shipped to any states other than Florida. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 904-404-9004.

When Am I Charged for My Order?

For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped.

How Will I Know Full Source Has Received My Order?

You will receive an order confirmation by fax or email.

What are My Payment Options for My Orders?

Credit card, wire, Pay Pal or check. 

Is There a Minimum Order for Apparel and Can I Mix Sizes?

There are only minimum orders for some custom safety vests. A minimum order of 24 safety vests must be ordered for embroidery or silk screen customization. Any number or different sizes can make up the minimum order of 24 safety vests. There is no minimum order for vinyl cad cut or sublimation customization.

Is It Safe to Order Online?

Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan. 

Full Source may disclose information you provide to their website only to comply with the law; to enforce or apply the Conditions of Use and other agreements; or to protect the rights, property or safety of the website, the users or others. Your information is protected by the highest level of encryption and cannot be viewed or altered as it travels to the secure server, which is not accessible from the Internet.

How Do I Learn More About a Product?

For quick, friendly product information, call 1-800-975-0986 or email info@fullsource.com. Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item and applied it to one or many uses. Full Source also give you a product description and bullet points of the item's most important or applicable attributes. On most items there is a spec sheet with more information than what is in the brief description.