TVC-Mall.com Support Center

Find TVC-Mall.com helps, faqs and knowledge base quickly

Can the Price Be Lower?

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On TVC Mall, the price is generally lowered with the increase of quantity. So yes, the price can be lower but TVC-Mall.com need to know your order quantity or purchase plan first.

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Can I Get a Sample for FREE? I Will Buy More If It's Of Good Quality.

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No. TVC-Mall.com doesn't give free samples. You have to pay for them. It's easy on TVC Mall as TVC-Mall.com doesn't require any minimum order.

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What Can I Do With Defective Items?

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TVC-Mall.com needs pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, TVC-Mall.com may give a discount for your next order.

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Why is My Order Partially Shipped?

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When some of the items in your order are currently out of stock, TVC-Mall.com will firstly ship the items already in stock to avoid your waiting there. Of course weusually notify you when this happens.

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Why Haven't I Received the Order Confirmation Email/Shipping Notification Message From TVC Mall?

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If you placed an order as a guest instead of registering with TVC-Mall.com in the first place,you will not receive itas guest checkout does not require that you provide a contact email address.  

If you placed an order with a registered account and still didn’t receive our emails, please check your email trash box and spam folder. If still nothing, please contact sales related to your order.

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Do I Need to Pay Additional Bank Fee If I Pay By T/T (Bank Transfer)?

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TVC-Mall would not charge you any fee for bank transfer. But banks would charge bank-to-bank transfer fee. 

Say you are paying for an order of $600. The bank will charge $50 for transferring, so it's altogether $650 you will submit. If you submit only $600, then the payment TVC-Mall.com receive will be only $550. In that case, TVC-Mall.com would not be able to send your full order.

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There're So Many Shipping Methods. Which One is the Best for Me?

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The following is for your reference: 

  1. Use DHL/UPS/EMS for USA and Canada, Western Europe and Australia, and for some Asian countries including Japan and Singapore.
  2. Use DHL for South America, Middle East including Qatar, Israel, and some East European countries.
  3. EMS for most Asian countries including Indonesia and Japan.
  4. Hong Kong Post for Brazil and Argentina.

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Can I Pay In Other Currencies Besides USD?

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Sure.The currencies TVC-Mall.com accepts: British Pound, Australian Dollar, Canada Dollar, Euro, Swiss Franc, Hong Kong Dollar, India Rupee, Russian Ruble, Brazil Real, Denmark Krone, Sweden Krona, Norway Krone, Mexico Peso and Czech Republic Koruna.

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How Soon Will You Ship My Order After I've Made My Payment?

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Normally in 2-3 working days. 

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How Do I Track My TVC-Mall Orders?

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Two ways once your goods are sent:  

  1. Check automatic email notification; or
  2. Sign in to your account and view the tracking code.

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What Payment Methods Does TVC-Mall.com Accept?

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  • PayPal, T/T (Bank Transfer/Wire Transfer). Please send the following payment details via email after payment, so TVC-Mall.com can confirm it and prepare your order in advance: 
  • PayPal: Unique Transaction ID 
  • T/T (Bank Transfer/ Wire Transfer): T/T copy by photo or by fax
  • T/T Payment:
    Beneficiary Name:TVC-TECH Group Limited
    Account No:509704995838
    Swift Code: HSBCHKHHHKH
    Bank Name: HSBC Hong Kong
    Bank Code: 004
    Address: Units 1818-19,18/F Landmark North 39 Lung Sum Avenue, Sheung Shui, New Territories 
  • PayPal: PayPal Address: [email protected]

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Must I Register to Order From TVC-Mall.com?

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It's recommended but you don't have to. TVC Mall supports guest checkout. Registering with TVC Mall, however, allows TVC-Mall.com to provide you with better support and the whole registering process should take no more than 2 minutes.

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Why Haven’t I Received Any Emails From TVC-Mall.com?

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Please check your Spam folder or inbox. It happens that sometimes email mismarked as spam and blocked by users’ email filter system. TVC-Mall.com will suggest you to add email address to your contact list or address book to avoid missing Email messages from TVC-Mall.com.

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Also, you can visit TVC-Mall.com Official Website to get more helps, faqs and knowledge base.

About TVC-Mall.com

Established in 2008, TVC-Mall has already risen to a major cell phone accessories supplier in China for the great efforts to offer enormous varieties of products at wholesale price and professional customer services across the globe. There are miscellaneous inexpensive and cool cell phone cases and cellphone parts for almost all the latest mobile phones and tablet PCs.