Coupons & Promo Codes

  • There is no coupon available. FAQ

Can the Price Be Lower?

On TVC Mall, the price is generally lowered with the increase of quantity. So yes, the price can be lower but need to know your order quantity or purchase plan first.

Can I Get a Sample for FREE? I Will Buy More If It's Of Good Quality.

No. doesn't give free samples. You have to pay for them. It's easy on TVC Mall as doesn't require any minimum order.

What Can I Do With Defective Items? needs pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, may give a discount for your next order.

Why is My Order Partially Shipped?

When some of the items in your order are currently out of stock, will firstly ship the items already in stock to avoid your waiting there. Of course weusually notify you when this happens.

Why Haven't I Received the Order Confirmation Email/Shipping Notification Message From TVC Mall?

If you placed an order as a guest instead of registering with in the first place,you will not receive itas guest checkout does not require that you provide a contact email address.  

If you placed an order with a registered account and still didn’t receive our emails, please check your email trash box and spam folder. If still nothing, please contact sales related to your order.

There're So Many Shipping Methods. Which One is the Best for Me?

The following is for your reference: 

  1. Use DHL/UPS/EMS for USA and Canada, Western Europe and Australia, and for some Asian countries including Japan and Singapore.
  2. Use DHL for South America, Middle East including Qatar, Israel, and some East European countries.
  3. EMS for most Asian countries including Indonesia and Japan.
  4. Hong Kong Post for Brazil and Argentina.

Can I Pay In Other Currencies Besides USD?

Sure.The currencies accepts: British Pound, Australian Dollar, Canada Dollar, Euro, Swiss Franc, Hong Kong Dollar, India Rupee, Russian Ruble, Brazil Real, Denmark Krone, Sweden Krona, Norway Krone, Mexico Peso and Czech Republic Koruna.

How Soon Will You Ship My Order After I've Made My Payment?

Normally in 2-3 working days. 

What Payment Methods Does Accept?

  • PayPal, T/T (Bank Transfer/Wire Transfer). Please send the following payment details via email after payment, so can confirm it and prepare your order in advance: 
  • PayPal: Unique Transaction ID 
  • T/T (Bank Transfer/ Wire Transfer): T/T copy by photo or by fax
  • T/T Payment:
    Beneficiary Name:TVC-TECH Group Limited
    Account No:509704995838
    Swift Code: HSBCHKHHHKH
    Bank Name: HSBC Hong Kong
    Bank Code: 004
    Address: Units 1818-19,18/F Landmark North 39 Lung Sum Avenue, Sheung Shui, New Territories 
  • PayPal: PayPal Address:

Must I Register to Order From

It's recommended but you don't have to. TVC Mall supports guest checkout. Registering with TVC Mall, however, allows to provide you with better support and the whole registering process should take no more than 2 minutes.

Why Haven’t I Received Any Emails From

Please check your Spam folder or inbox. It happens that sometimes email mismarked as spam and blocked by users’ email filter system. will suggest you to add email address to your contact list or address book to avoid missing Email messages from