What Happens If My Order Contains Personalised Items?

Personalised goods are non-returnable (please note that this does not affect your statutory rights). CRUISE cannot guarantee 24 hour delivery times on Personalised items, they will endeavor to get your order to you on time however due to the extended processing time this is not always possible. The total order will be processed once the goods have been personalised.

Related FAQ

  • I Can't Find the Product I Wanted. Does CRUISE Has It In Stock?

    With the exception of products available on pre-order CRUISE only show products on website that they have in stock - if you cant find it on site, it is not currently available.

  • Are Customs Charges and Import Duties Included?

    If you order goods from site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. CRUISE has no control over these c…

  • What are the Delivery Options?

    Standard UK Delivery Using Standard UK Delivery, your order should be with you in three (3) to five (5) working days (excludes Weekends and Public/Bank Holidays). Get Standard UK Delivery for only £6.99. Next Day Delivery Place your order before 5pm Monday - Friday and receive …

  • Will I Get Confirmation Of My Order?

    Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not…

  • Is There a Limit to How Many Products I Can Buy?

    If you are buying large quantities of one particular product or CRUISE is down to the last few units they will alert you on the basket page of the amount you are able to buy by displaying the message You have requested quantities for a product that exceeds stock level. Please r…

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