What is the Jewelry Repair Policy?

If within one year of the original purchase date an Iconic Celebration piece fails during normal use because of a defect in material or workmanship, Kendra Scott will repair with like quality materials at no cost. If an Iconic Celebration piece is damaged after the first year, Kendra Scott will facilitate repairs with like quality materials at an additional cost.

Kendra Scott, LLC is not responsible for lost or damaged jewelry after delivery has been accepted.  

All fine jewelry must be securely packaged preferably in the original jewelry box and include a completed repair form filled out by a sales or customer service representative. Please contact Customer Service to request a repair form or visit your closest Kendra Scott store.  

Please allow 15-20 business days for your repairs to be complete. Business days are Monday-Friday except for federal holidays. Repair processing begins after your package is delivered to Kendra Scott.  

For any inquiries concerning repairs, returns or exchanges, please contact Customer Service via email at [email protected] or by phone 866-677-7023 between 8am – 8pm, Monday – Friday and 8am - 5pm Saturday and Sunday, CST.

Related FAQ