What is White Glove Shipping?

White Glove Shipping includes various levels of inside delivery, unpacking and assembly of your order, depending on the service level selected. Please see below for full descriptions of each service level. White Glove Shipping is comparable to truck freight shipping, but due to the extra time and person power needed to take care of your order, the shipping time may be anywhere between 5 and 17 business days (excluding pre-ship time) until the carrier contacts you for delivery.

White Glove shipping is available on most high-end office items, dining furniture, bedroom items and mattresses. Homesquare may be able to add White Glove service to certain items for an extra charge – please contact sales department for more information when placing an order.

Delivery appointments usually consist of a four (4) hour appointment window during normal business hours (8 am-5 pm, Monday-Friday); depending on your location, the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Should you require an after-hours delivery (evenings, weekends), delivery at a specific time, have an inquiry regarding white glove shipping options or to find out how often the carrier will be in your area, please contact our customer service team and they will be happy to help. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service.