Quite often our website will automatically calculate shipping for you. Simply add your desired products to the basket and checkout as normal. In the event that the website does not display a price for shipping, you will be asked to complete a shipping quotation request form. Please complete and submit the form with all the requested details. Houseology will aim to come back to you within 1-2 business days with a price for shipping. Alternatively, please feel free to contact or team by phone on +44 0330 363 0330 or through email at [email protected] for more information.
Houseology has a sales team on hand to help answer any questions you may have about products that are not already shown online. Houseology can often request lifestyle images from their suppliers and obtain additional measurements, where required. You can reach their team by email at [email protected], by phone on +44 0330 363 0330 or on Live Chat.
Houseology has access to free samples for most of their brands. Please contact [email protected] or call one of team on +44 0330 363 0330 to request a sample.
In the event that you receive your order in a faulty or damaged condition, including customised products please contact Houseology within 48 hours by email at [email protected] or phone Houseology on +44 0330 363 0330 and they will make the necessary arrangements to collect the damaged/faulty goods.
Houseology will ask you to email a photograph of the damage and complete a short questionnaire as part of their quality assurance checks.
Please note it is critical that you keep all the original packaging and repack the item with care. Courier will make the collection, and upon inspection at warehouse, a refund, or replacement sent at our expense, will be arranged.
That is not a problem – if your return is not furniture, sofas, chairs, mirrors, lighting & rugs (all items for which collection is compulsory) Houseology can still make things easy for you and organise a collection. The cost of this can be charged to your account and will deducted from any refund due. If you would like to proceed with this option, let Houseology know and they will contact you to confirm your courier options and cost of collection.
Please be sure to check your confirmation email before contacting Houseology, as it will contain details of your order, including an estimated dispatch date. If you require further information, customer service team are on hand to help you with your order during the following times: