What Should I Do If an Item is Missing From My Order?

Related FAQ

• What are the Available Shipping Methods?

  Lightake offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee informat…

• How are Tax and Customs Duties Handled?

  Because Lightake sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Lightake.   Statistically, well less than 1% percentage of…

• How to Cancel My Lightake Order?

  You can cancel your order only when your order has not been shipped. Please contact Lightake service@lightake.com , Lightake will cancel your order and give you full refund.

• Can I Change My Delivery Address After I Have Placed My Order?

  Please contact Lightake in 24 hours after you have placed your order. You can send an Email to: service@lightake.com with title "Change Address", staff will process your request as a top priority.

• If I Do Not Receive My Order Number, What Should I Do?

  For less than 0.01% orders, due to network problem between Paypal and server, your order number may not appear in your lightake account, please contact staff: service@lightake.com, Lightake will check paypal account and confirm your payment and create the order for you manually…