What Should I Do If I Have Not Received My Package Yet?

If you have received your tracking number, you can contact your courier. Your carrier will have more precise information about the status of the delivery. If you have not received your tracking number, please contact Nordgreen hello@nordgreen.com and Nordgreen will investigate this for you immediately.

Related FAQ

  • Can I Pick Up My Package From a Pick-up Point?

    Yes, it should be possible. Once the courier has made their first delivery attempt, please contact them with your order number and request a delivery to a pick-up point near you.

  • Which Countries Does Nordgreen Ship To?

    Nordgreen ships to destinations all over the globe.

  • How Can I Track My Nordgreen Order?

    When you place an order, Nordgreen'll send you an email with the shipping details. This will include a tracking number that you can use on your Nordgreen account page. This will tell you when you can expect delivery, and also give you information on the status of the order.

  • Will I Have to Pay Any Additional Taxes Or Duties?

    EU members are not expected to pay any duties or taxes fee. The rest may be a subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount may vary depending on the country to which the order was shipped. You should contact your …

  • How Long Does It Take for My Order to Be Shipped?

    Once your payment has been verified, Nordgreen will process and ship your order within 1 working day.

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