What Should I Do If I Have Site Problem?

If you have trouble logging in, accessing product buiders or paying for your order, please use the troubleshooting tips below:

  • Check that all details you have entered are correct. These may include email address and password, credit card details or billing and shipping address.  
  • If the problem persists, please clear your browser cache/cookies, temporary internet files and browsing history.

Related FAQ

  • When My Order Ships?

    Once your order has created, packaged and shipped you will get an email letting you know that your order is on its way. In addition, the shipping notification includes tracking information (if available in your country or for the shipping method you chose). 

  • Are There Any Limitations On Images I Can Upload to Snapfish?

    Yes. While Snapfish supports almost all JPG/JPEG and PNG images produced by modern cameras and smartphones, Snapfish don't support the following file types and sizes:  Any image file type other than JPG/JPEG and PNG (we cannot upload GIF, BMP, TIFF, PSD, AI, PDF, WEBP, or …

  • How to Cancel an Order Of Snapfish?

    Important: You cannot cancel an order if it has been longer than 60 minutes since you placed the order. To cancel an order, follow these steps.   If you are still on the order receipt page, look at the botton left of the page under "Need to make changes", and click "Let u…

  • What Happens If I Used a Credit Or Promo Code for My Order and I Need to Cancel Or Change the Order?

    Any credit, coupon or a promotion code used for a cancelled order can be reused.

  • Can I Upload In Any Browser?

    Snapfish supports Internet Explorer 10, Safari 6, Firefox 12, Chrome 20 and up.  

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