Why Do I See a Payment Wall When I Try to View Netflix, BBC, Hulu Videos, Etc?

If you are an Elite user and you see a Payment Wall when you try to view Netflix, BBC, Hulu videos, etc, you might not be signed in to your Hotspot Shield Elite account and Hotspot Shield is in FREE mode.

Related FAQ

  • What is Hotspot Shield VPN?

    Hotspot Shield is a mobile and desktop app that adds security and privacy to your WiFI Hotspots and private internet network, to protect your data and hide your identity from hackers. Hotspot Shield also provides freedom of access to websites that are not available in your area…

  • What is the Speed Difference Between Free and Elite?

    Often HotspotShield has users inquire about the speed differences between the Free Edition of Hotspot Shield and the Elite Edition. There is no one-size-fits-all answer to this question. The speed will vary from user to user. Factors like ISP (Internet Service Provider), your a…

  • How Do I Sign In to Hotspot Shield?

    If you purchased an Elite subscriptin, you need to sign in to your Elite account from the Hotspot Shield app to enable Elite features.

  • Is My Information Encrypted If I Use the Free Version Of Hotspot Shield?

    Yes, all connections are encrypted. One does not need to have a paid Elite subscription to have your information encrypted.It is important to note, that we use industry-standard SSL encryption and do NOT modify or customize the encryption in any way.

  • What's the Protocol Used By Hotspot Shield?

    Catapult Hydra is a proprietary protocol developed by AnchorFree and it is used to power Hotspot Shield and the majority of large cybersecurity companies that offer VPN services from within their apps, such as McAfee, BitDefender, Cheetah Mobile and many others.Many carriers su…

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