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Enterprise Car Rental FAQ

What is the Mileage / Kilometer Policy?

Mileage/Kilometer limits are set to accommodate the needs of most renters. In order to determine your mileage/kilometer limitations from a specific location, you will need to begin the reservation process on enterprise.com. 

  • Once you have selected the pick-up location, dates of rental and size of the vehicle, the system will give you the mileage/kilometer limitations for this rental if you select "See Details" under the price quote. 
  • You will need to enter your name and email address in order to see pricing and mileage restrictions, but this does not lock you into a reservation. You will have the option to confirm or cancel the reservation.

Will I Be Charged If I Don't Show Up for My Reservation?

If you fail to pick up your prepaid rental on the specified pick-up date, you will receive a full refund minus a no show fee of USD $100 / CAD $135. 

If I'm a Person With a Disability and Do Not Have a Driver's License, Can I Rent a Car From Enterprise?

Yes! If due to a disability you do not have a valid driver's license, you may still rent a car when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet the financial underwriting requirements of Enterprise Car Rental. 

How Much is the Fee for an Additional Driver?

This fee varies by region, but typically averages $12.00 per day per additional driver and applies to any additional driver except the following: 

  • There is no additional driver fee in the US or Canada for authorized drivers. Authorized drivers would be a spouse or domestic partner (either same or opposite sex), or for one surrogate driver for a mobility impaired renter who meets the location's rental requirements. 
  • Note: State law in California, Illinois, Missouri, Nevada, Oregon and Wisconsin allows a spouse to be an automatic authorized driver provided they meet minimum age and driver's license requirements.

Can I Add an Additional Driver to My Rental Car? (US and Canada)

Yes, additional drivers are allowed, if the following criteria are met: 

All additional drivers must: 

  • meet all age requirements
  • appear at the rental counter with the primary renter
  • present a valid driver's license

An additional daily fee may apply for additional drivers.

What Forms Of Payment are Accepted for Renting a Car?

  • At the airport locations of Enterprise Car Rental, located within the United States and Puerto Rico, you can provide a credit card or debit card as an acceptable form of payment. 
  • At the non-airport locations, located within the United States and Puerto Rico, you can provide a credit card or debit card as an acceptable form of payment.
  • At the airport locations, located within Canada, you can provide a credit card as an acceptable form of payment.
  • At the non-airport locations, located within Canada, you can provide a credit card or debit card as an acceptable form of payment.
  • Please be advised when using a debit card, special conditions may apply.
  • For security reasons, many Enterprise branches do not accept cash payments. Enterprise Car Rental will apologize for any inconvenience. However some branches may accept cash or a money order using the "cash qualification" process for customers who do not have a credit card. Check below to see if this may apply to your specific situation .

Can Enterprise Car Rental Guarantee the Pick-up?

  • In order to guarantee a pick-up time from your local branch, you must confirm your rental with the office at least one hour in advance. 
  • Pick-ups are done by the first non-airport location within 10 miles of your location - as long at the nearest branch is able to pick you up; not all branches within 10 miles are able to do a pick-up.
  • Due to no-shows, the local rental offices of Enterprise Car Rental can only schedule confirmed pickups.