If your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
You will need to click on the item and choose the cancel option. AllSole will send you an email within an hour to let you know if it worked.
If you can't cancel then you can send the item back to AllSole. It's best to refer to our Returns Policy to find out how.
If you still need help, please contact the Customer Service team who are always on hand to provide support and guidance.
Your account makes it easy to keep track of all your orders.
Once logged in, you will see each individual order that you have placed with AllSole. Select the one that you want and you will be provided with all the details you need about that order.
AllSole will also send you a dispatch email as soon as your order is on the way.
Well send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
AllSole may ship items separately in the event of one or more of the items being delayed.
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
All items ordered with Allsole are subject to stock availability. AllSole wants you to be able to order and receive the products you love with ease, so AllSole will always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we will get in touch to let you know.
It's easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you will see a range of categories at the bottom of the page under 'Account Settings'.
You will need to register before you can place an order with Allsole.
As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.