Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
To Change Shipping Information for Future Orders:
Best Buy does not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.
Backorders remain active for 14 days on most products. If after 14 days the item is still on backorder, we will automatically cancel the item.
If an item you've ordered is on backorder, Best Buy will send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it.
You can change your shipping options as long as your order has not begun our shipping process. This is usually within thirty minutes of placing the order.
Check your order status or call at 1-888-BEST BUY (1-888-237-8289) within thirty minutes of placing your order if you'd like to: