To qualify as a “lower rate” for purposes of making a claim under the Best Available Rate guarantee, the lower rate must apply to an identical booking as determined in our sole discretion. “Identical” means that all booking details must exactly match the details of the booking made. For example, the specific hotel including room type, similar or additional value-added amenities (for example, free breakfast/breakfast pack) the applicable refund policy, the dates and times of travel and other booking details including cancellation policies.
Diamond Resorts will guarantee that the available rate of posted lowest market price will be better than the lowest publicly available market price of any other properly licensed travel seller (“Qualified Seller”). If our available rate is not better, Diamond Resorts will match the Qualified Seller’s lowest market price at the time of purchase or within 24 hours of purchase.