Flower Station LTD (flowerstation.co.uk) guarantees a quality product and service to customer. Each order consists of the highest-grade products. Flower Station investigate all complaints thoroughly. Refunds or product replacements will be given in the event of all genuine complaints.
The following care procedures must be followed before any complaint is considered: Fill a clean vase with fresh water and the correct amount of flower food. Cut stem ends at an angle with a sharp knife. Remove all leaves which will be below water level. Check the water level daily; replace with fresh water and flower food if necessary. Do not place flowers in a draught or near any heat source or ripening fruit. These will reduce the vase life of the flowers. In the unlikely event you are not entirely satisfied with your order please e-mail Flower Station.
Prices for all products include service charge but do not include delivery. Prices for products on this site are in pounds sterling (£). Minimum order is to the value of £25.00
Flower Station LTD will issue an order reference number automatically. This confirms that Flower Station has received your order correctly. Please make sure you enter your email address on the appropriate field on Order Form. Please keep a note of your personal order number for reference. If there is any ambiguity with orders received by Flower Station LTD, Flower Station will endeavour to fulfil your order to the best of our ability and they reserve the right to cancel or refuse to accept an order request in whole or in part at any time. Flower Station prefer to have at least 48 hours notice of order. Flower Station cannot accept orders placed more than a year before the date of delivery. PLEASE NOTICE THAT THERE IS A £25.00 MINIMUM ORDER FOR EACH AND EVERY DELIVERY.
When you are placing an order, you will be given a selection of delivery options.
All products can be ordered for same day delivery in London and next delivery in rest of UK.
You may return most new, unopened items within 3 days of delivery for a full refund. Flower Station will also pay the return costs of delivery if the return is a result of error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3 days of giving your flowers back to the delivery team, however, in many cases you will receive a refund more quickly.
If delivery address was in London then we will collect the flowers on the same day. If the delivery took place out of London then we will collect the flowers within 1 day.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Flower Station will notify you via e-mail of your refund once we've received and processed the returned item. Alternatively please feel free to give them a call on 020 7724 7525.
Your statutory rights are not affected when purchasing vases and teddy bears as add ons or as a stand alone gift. You may return these items in the same condition as when purchased.