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Melorra FAQ

How Does Melorra Ship the Product?

Melorra's logistics partner is Sequel Global Logistics. Melorra ship products with tamper proof package and all products are insured until it reaches you.

Does Melorra Ship All Over India?

Melorra currently ship to 163 cities, which includes cities like Delhi, Guwahati, Mumbai, Raipur, Hyderabad, Chennai, Patna, Bangalore and many more.

What is the Estimated Delivery Time for Melorra Products?

Melorra's delivery timeframe for your order would be 12- 15 business days. However, if you buy jewellery from quick ship category, it will be dispatched within the next 24 hours of the order.

Are There Any Additional Or Hidden Costs?

No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.

What is the Mode Of Payments Melorra Offer?

Melorra has 4 modes of payment at the moment - Cash on Delivery, Card on Delivery, Net banking and debit/ credit Card payment. The cash on delivery and card on delivery option is available at select locations only.

Can I Exchange My Melorra Jewellery?

Yes, Melorra offers an exchange within 30 days for the entire value. Melorra also has a lifetime exchange policy which offers 90% exchange value across all jewellery categories. The timelines for the Lifetime Exchange start post the 30-day refund threshold. The process of exchange starts with a quality check of the product; after which, Melorra will provide the exchange value. You can then use that value to purchase any other product from Melorra's collection.

What is Melorra's Return Policy?

Melorra has a 30-day return policy. Which means that you have 30 days from the date of delivery to request for return. Once you raise the return request, Melorra will arrange for a pickup within the next 48 hours from your doorstep. You will get 100 % refund to your bank account or you can use the same amount for your next purchase at Melorra.

Does Melorra Have an Offline Store?

No, Melorra does not have a physical store. Melorra is a digital jewellery store and you can shop for entire collection on website. Through this, Melorra plans to give you a flawless and hassle-free jewellery shopping experience, every single time.

Is Jewellery From Melorra 100% Real and Certified?

Absolutely. Melorra's entire collection, be it yellow, white or rose gold, is 100 percent pure gold, through and through. Melorra will use 22karat and 18karat real gold to make jewellery across all categories. Melorra's diamonds and gemstones too are completely original and certified. Melorra has the SGL and IGI certification to authenticate diamonds and gold. Furthermore, Melorra is an all-inclusive Hallmarked jewellery Brand.

What’s the Idea Behind Fashion-inspired Jewellery?

When your apparel can be inspired by fashion, why can’t your jewellery be? Melorra believes that every millennial woman should always let her clothes, as well as her jewellery be on point, and on par with the latest fashion trends. Hence, every single piece of jewellery at Melorra is inspired by fashion, and designed to be in tune with the latest trends from the fashion industry.