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Rentalcars FAQ

Can I Extend My Booking?

If you haven't started your trip yet, you can change your dates. Any changes you make to your booking will probably change the price.

Once you're picked your car up, please contact the car hire company directly if you want to extend your booking.
If you drop the car off later than arranges, the car hire company will change you a late fee.

How Do I Update My Email Address?

If you have a booking, just tap Manage Booking at the top of the screen, then Amend, then change your email address on that booking.

If you have an account, tap Sign in at the top of the screen, then Settings, then change your email address.

What Happens If the Car Gets Damaged?

Please tell the car hire company straight away if your rental car damaged.

When you drop your car off, the car hire company will check it, and charge you for any damage. They'll do this by keeping some or all of your deposit - and if necessary, charging your credit card.

You can find the details of the excess amount (the maximum you can be charged for some types of damage) in your car's terms and conditions.

How Do I Remove Full Protection From My Booking?

You can remove Full Protection at any time before your booking starts. Go to Manage Booking, choose Amend, and then you can remove Full Protection.

Once your trip starts, unfortunately you cannot remove or get any money back for Full Protection.

How Much is the Excess On My Rental Car?

You can see how much the excess is on the cover for every car in its terms & conditions. You can see the terms and conditions of every car on the website.

Once you've booked a car, you can see the terms and conditions in Manage Booking at the top of the screen.

I've Booked With a Deposit - When Do I Pay the Reat Of the Money?

28 days before your rental starts, Rentalcars will simply take the rest of the money from the card that you paid your deposit with.

Will I Have to Pay for Anything When I Collect My Car?

Yes. When you pick up your car, you'll leave a deposit for it.

You'll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you'd like to add.
Their may be other charges, depending on where you're hiring, the age of the driver(s), and what your trip involves. A few examples:

Government taxes, location charges, one-way fees, fuel charges, credit card charges, winterisation fees, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

Are All Fees Included In the Rental Price?

The vast majority of Rentalcars' rentals include Theft Protection, Collision Damage Water (CDW), local taxes, airport surcharges and any road fees. You'll pay for any extras when you pick your car up, along with any young driver, additional driver or one-way but we'll explain any additional costs before you book your car (and taking your own child seats or GPS can be an easy way to reduce your costs).

What Should I Look for When I'm Choosing a Car?

Space: You'll enjoy your retal far more if you choose a car with plenty of room for your passengers and luggage.

Fuel policy: Not planning on driving much? A Full to Full fuel policy can save you a lot of money.

Location: You can't beat an 'on - airport' pick-up for convenience, but an 'off-airport' pick-up with a shuttle bus can be much cheaper.

How Do I Find the Cheapest Car Hire Deal?

Rentalcars works with all the major international car hire brands (and lots of smaller local companies) to bring you a huge choice of cars at the very best prices. That's how can find you cheap car hire deals at over 53,000 locations worldwide. To compare prices and find your ideal car at an unbeatable price, just use Rentalcars’ search form.

How Old I Have to Be to Rent a Car?

For most car hire companies, the age requirement is between 21 and 70 years old. If you're under 25 or over 70, you might have to pay an additional fee.

What Do I Need to Hire a Car?

To book your car, all you need is a credit or debit card. When you pick the car up, you'll need:

  • Your voucher / eVoucher, to show that you've paid for the car.
  • The main driver's credit / debit card, with enough available funds for the car's deposit.
  • Each driver's full, valid driving license, which they've held for at least 12 months (often 24).
  • Your passport and any other ID the car hire company needs to see.

Different car hire companies have different requirements, so please make sure you check the car's terms and conditions as well.