Depending on the condition of it (or them), you should considering making a donation to local foundations/non profits that may find a good use of your item(s). If their condition is somewhat embarrassing to donate, then make sure to contact your local "Bulky Item Pick Up" (this is a city service) and leave the items on the curbside or as instructed for pickup.
While Sofamania believe that their products are amazing, in taste there's nothing written and you have 30 days (from delivery date) to return your item and get a full refund. Have in mind that to make this effective, they must receive the item(s) in its original packaging/box only, after which your refund will be processed. A 20% return processing fee will be deducted from your refund.
Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.
Once an order has been processed, there is little Sofamania can do. Contact Sofamania at Customer Support at 1-800-564-0739 and/or [email protected] so they can help determining how to proceed.
All of products have a 30-day warranty policy from the moment they are delivered. Should you need to claim warranty on any of your products, you should contact Customer Support at 1-800-564-0739 and/or [email protected]
It is definitely not normal, unless weather is playing some tricks on the road. You should track your order and eventually contact the delivery partner Sofamania. You can also contact their Customer Support at 1-800-564-0739 and/or [email protected]
Sofamania moves fast when it comes to prepare orders and ship them. If you need to do a sudden change of address contact Customer Support at 1-800-564-0739 and/or [email protected] at your earliest convenience. By 5:00 PM (PST) most orders from the day will likely be on their way. If your payment was made through Paypal, due to their customer protection policies it is not possible to change the address once the order has been placed. Contact Customer Support for further assistance.
Bulky items will likely leave and therefore delivered at the same time. Small items may be taken by a different carrier, creating an eventual latency on delivering your complete order. You will still be provided with the necessary information to track your packages. Should an item become suddenly out of stock, Sofamania will inform you before shipping for the necessary arrangements.
If your order contains several items, in which some are on a "pre-order" basis, Sofamania will ship in accordance to availability, meaning that they will ship as they become available.
Sofamania pays for your shipping, therefore you are not charged for it! Have in mind that the free-of-charge service provided is curbside delivery only, which means that the carrier/driver is not responsible for in-house delivery and/or any required assembly. Make sure neighbors, family and/or friends are there to assist you if needed.
Once an item is picked up and processed by our delivery partner, Sofamania will provide the tracking information for your convenience.