1800mattress uses your information in a variety of ways to offer and provide our products and services to you and to support their core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
If a customer refuses shipment on a non-damaged delivery they are subject to all return fees as if it were a returned item.
All items except mattresses must be in new condition and in the original packaging in order to qualify for a refund. You may return an unopened item within 30 days of delivery.
If you wish to return unopened merchandise you will be charged:
Please email customerca[email protected] and 1800mattress will provide a return quote as well as a return label with instructions.
Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to return the item, or have the item covered under shipping insurance. 1800mattress urges you to not only inspect the outside of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This is to make sure that you will be covered by the carriers insurance. If there is a problem with damaged product we will work very hard to get you a replacement as quickly as possible.
1800mattress.com Makes No Warranties, Representations, Indemnities, Or Guarantees With Respect to the Products, Whether Expressed Or Implied, Arising By Law, Or Otherwise, Including, Without Limitation, Implied Warranties Of Merchantability Or Fitness for a Particular Purpose. 1800mattress.com neither assumes, nor authorizes salesperson, agent, representative or any other person to make any other or additional guarantee or warranty, or to assume for it, any other liability in connection with the sale of the products. Manufacturers may provide limited warranties for their product, please see your warranty card for details. Delivery charges apply to warranty and service exchanges. Stains Void the Manufacturer's Warranty. Do Not Allow Your Mattress to Get Wet. Protect It From Fluids With a Mattress Protector.
If a customer finds the same or a comparable mattress at a lower price elsewhere prior to delivery, 1800mattress will match the price. If a customer finds the same or a comparable mattress at a lower price elsewhere within thirty (30) days after the date of delivery, 1800mattress will refund the difference. Customer must present competitor's current ad or invoice. The price guarantee excludes super values, mattress values, special purchases, closeouts, exchanges, floor samples, warranties, discontinued merchandise, and one-of-a-kind merchandise.