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Related FAQ

• What Payment Methods Can I Use At Kelly Hoppen?

  Kelly Hoppen accepts Visa, MasterCard, American Express and PayPal. Your full card details will never be displayed, only the last 4 digits so that you know which of your cards you are using. You can delete and add cards as you wish via the 'My Account' section of the website.

• Can I Add Items to an Existing Order Or Combine My Orders?

  Kelly Hoppen is unable to add to an existing order or combine a number of orders. Should you wish to receive all your purchases into one order then please contact customer care team who will assist where possible. Any such changes may delay the final delivery and could incur ad…

• Is It Safe to Use My Credit Card On Website?

  The privacy and security of your personal information is of paramount importance to Kelly Hoppen. Ther website uses state of the art encryption software and a secure server to protect you and the information you provide to Kelly Hoppen. Kelly Hoppen is registered under the Data…

• Why Should I Open an Account?

  You do not need an account to place an order but it does allow you to make the most of their fantastic products and service, review your orders, store personal information for ease of future use, and receive news on latest products.

• How Long Will It Take to Deal With My Return?

  As soon as your retuned items are received back into their warehouse Kelly Hoppen will process your return within 5 working days. It could then take 3 to 5 days for the refund to appear on the statement of your chosen payment method.