Can I Exchange My Order?

Yes, Pugster accepts exchanges at no extra charge up to 30 days after purchase. where you can exchange any item for a small handling fee of 20% of the original purchase price (with a minimum of $2). Regular shipping charges still apply.

Related FAQ

  • Can I Create a Wish List On the Website?

    Yes! When you sign up for a Pugster account, you are automatically enrolled in Pugster's wish list service. Once you have an account, you can update products anytime on your wish list, and email the list to friends and family. A Pugster account can be created prior to check out…

  • How Do I Cancel My Order At Pugster Store?

    Orders may only be cancelled before they're fully processed, with approval from a Customer Service Representative. If you have a cancellation request, please call at 1-888-PUGSTER right away. Pugster will issue a complete refund on orders cancelled before final processing. If y…

  • Is There Additional Wait Time for Custom Photo Or Laser Charms?

    Yes, custom charms take one (1) day to make. Custom charms will not ship on the same day the order is placed, they will ship on the following business day.

  • How Do I Calculate 10 Business Days?

    Starting with the date your order was shipped, you count all days excluding Saturday and Sunday.

  • Does My Italian Charm Bracelet Come Assembled?

    No. All of Pugster's Italian charms come in individual packaging. Pugster do not link charms together or link them to starter bracelets prior to shipping.

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