Can I Return Any Unsuitable Item?

You may return any unsuitable items within 14 days of the date shown on the dispatch note, or the date you placed your order.

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

A refund for the amount of the item/s will be credited via your original method of payment.

Please note, the original shipping cost will not be refunded.

All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.

Izabel is currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.