Casetify Support Center

Find Casetify helps, faqs and knowledge base quickly

I Paid With My Credit / Debit Card, But Why Did I Get an Email From Paypal for Confirmation?

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Casetify uses the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email Casetify at [email protected]

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When I Proceed to Checkout, It Says “a Match Of the Shipping Address City, State, and Postal Code Failed.” What Should I Do?

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Please kindly make sure all information entered is 100% correct and there is no spelling mistake. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

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Does Casetify Accept Credit / Debit Card?

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Yes! Casetify accepts major credit / debit cards via PayPal and NO PayPal account is required for checkout (except for a very few specific countries). Please choose "Don't have a PayPal account?" upon checkout as illustrated here.

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How Can I Pay for My Orders?

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Click on PayPal or Credit Card upon checkout.

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I See an Orange ! Warning Sign Next to My Image, What Does That Mean?

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In order to deliver you with high quality cases, Casetify recommends that you use high quality images. The warning is to let you know that the photo is below the recommended resolution, therefore the quality may be reduced.

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I Have a Samsung Galaxy Series Device (e.g., Sii, S3, S4...etc), and There are Multiple Models for Different Carriers (e.g. AT&T

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Casetify fits the international (non-carrier-specific) version of Samsung Galaxy series devices. Although your carrier-specific model may look similar to the international version, the device may slightly vary between carriers (particularly the shape and positioning of the camera) and may not fit our cases.

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Does Casetify Print My Pictures On the Sides Of the Case As Well?

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No. All designs will be printed on the back of the case only.

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Is Casetify Phone Cases Hard Or Soft?

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Casetify cases are made of polycarbonate with a fixed shape and is a hard material, and not a soft rubber or silicon. Please visit here for more specs!

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Is Casetify's Frosty White Cases Transparent Or Crystal Clear?

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Casetify's cases in Frosty White are semi-transparent, but not crystal clear.

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Which Cases Can I Customize?

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Please check the full list here. Not seeing the device you have? Be sure to sign up for our newsletter and stay tuned to our social medias!

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How Do I Purchase a Gift Card?

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Check out the Casetify Virtual Gift Card section.

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I Want to Join the Casetify Artist Collection to Sell My Design. Who Do I Contact?

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Email Casetify at [email protected] Include your portfolio link and your social media accounts.

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Can Other People Print My Case?

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No, only you can print your case unless your design is available on the Casetify Artist Collection.

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I’ve Ordered Few Cases But I Can’t Find All Of Them. Where are the Missing Cases?

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Please be sure to open up all the boxes first. Casetify normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact Casetify.

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I’ve Placed an Order, But It Says "on Hold" When I Check Its Status. What’s Wrong?

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Your order was found to be incomplete because a Backplate was checkout in the order but no previous purchase record of Metaluxe / Bezel Bold could be found from your account.

Your shipping address has no street number or suite number, or potentially incomplete.

The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.

You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

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I’ve Missed a Promotion Campaign for a Recent Order I Placed. Can I Still Enjoy the Offer?

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Please let Casetify know by email at [email protected], Casetify would wish to know the order number of yours and also the discount code / offer that you are after. Casetify will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. Casetify apologizes, but Casetify is unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.

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How Can I Make Changes to My Order?

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Simply email us at [email protected] within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.

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Also, you can visit Casetify Official Website to get more helps, faqs and knowledge base.

About Casetify

Casetify is the world's first social design service to make custom phone cases using Instagram and Facebook photos. Casetify is based in Hong Kong and Los Angeles, CA.

Every product we create must be something we use ourselves and something we love. At Casetify, we set our own standards by being the rule breakers and questioners.