Casetify Support Center

Casetify uses the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email Casetify at hello@casetify.com.

Please kindly make sure all information entered is 100% correct and there is no spelling mistake. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

Yes! Casetify accepts major credit / debit cards via PayPal and NO PayPal account is required for checkout (except for a very few specific countries). Please choose "Don't have a PayPal account?" upon checkout as illustrated here.

Click on PayPal or Credit Card upon checkout.

In order to deliver you with high quality cases, Casetify recommends that you use high quality images. The warning is to let you know that the photo is below the recommended resolution, therefore the quality may be reduced.

Casetify fits the international (non-carrier-specific) version of Samsung Galaxy series devices. Although your carrier-specific model may look similar to the international version, the device may slightly vary between carriers (particularly the shape and positioning of the camera) and may not fit our cases.

No. All designs will be printed on the back of the case only.

Casetify cases are made of polycarbonate with a fixed shape and is a hard material, and not a soft rubber or silicon. Please visit here for more specs!

Casetify's cases in Frosty White are semi-transparent, but not crystal clear.

Please check the full list here. Not seeing the device you have? Be sure to sign up for our newsletter and stay tuned to our social medias!

Check out the Casetify Virtual Gift Card section.

Email Casetify at artists@casetify.com. Include your portfolio link and your social media accounts.

No, only you can print your case unless your design is available on the Casetify Artist Collection.

Please be sure to open up all the boxes first. Casetify normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact Casetify.

Your order was found to be incomplete because a Backplate was checkout in the order but no previous purchase record of Metaluxe / Bezel Bold could be found from your account.

Your shipping address has no street number or suite number, or potentially incomplete.

The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.

You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

Please let Casetify know by email at hello@casetify.com, Casetify would wish to know the order number of yours and also the discount code / offer that you are after. Casetify will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. Casetify apologizes, but Casetify is unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.

Simply email us at hello@casetify.com within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.