Do I Have to Pay for My Returns?

Wherever possible, Menkind will try to ensure that all returns made for items bought online for UK delivery have a FREE returns label, so it shouldn’t cost you anything at all. Just fill in your order details through Royal Mail to create a free label, pop the item in the post and send it back to them. If you have purchased from Menkind in store and want to return it to our online customer services team, they will need to deduct £5 for the cost of delivery.

As well as refunding/replacing unwanted or faulty items, Menkind also make sure that wherever it’s right to, they refund any standard postage costs that have been paid. If you’ve paid additionally for premium delivery, Menkind will only be able to refund the cost of standard delivery unless there are extenuating circumstances.

The timeframe you make a return in is very important in both refunds and offering free returns, so please make sure you’re clear on this, and contact us as soon as possible if there’s a problem.