How Can I Change My Personal Details?

Before you order online, you will need to set up an account to make it faster for you at the checkout. If you have changed your name or address, you can automatically update your personal details by logging into your account and clicking on 'Account Information'.

If you have a store loyalty card and have either lost this or would like to update your details, please send your new details by post to: Privileged Customer Card, The Edinburgh Woollen Mill Ltd, Global House, 5 Castle Street, Carlisle, CA3 8SY. Alternatively, you can visit your local store. Click the Store Finder and follow the instructions to find your nearest store.

When writing, please include the following information:

• Existing name
• New name
• Loyalty Card Number (barcode on the back – begins with the letter ‘L’)
• Your full address with Postcode (Previous & New)