All product ranges featured in our brochures will be available online. However, there will be some products available in the high street stores that will not be available online. We are continually updating our online catalogue to include as much of our High Street product as possible. If you are looking for a particular range and are unsure which store will have it, contact customer services on UK Freephone 0808 202 0242 or International +44 (0) 1228 210 529 (9am - 5.30pm GMT - Monday to Friday inclusive).
Before you order online, you will need to set up an account to make it faster for you at the checkout. If you have changed your name or address, you can automatically update your personal details by logging into your account and clicking on 'Account Information'.
If you have a store loyalty card and have either lost this or would like to update your details, please send your new details by post to: Privileged Customer Card, The Edinburgh Woollen Mill Ltd, Global House, 5 Castle Street, Carlisle, CA3 8SY. Alternatively, you can visit your local store. Click the Store Finder and follow the instructions to find your nearest store.
When writing, please include the following information:
The Edinburgh Woollen Mill has over 300 stores nationwide. The business is divided into High Street, Tourist and Destination stores, but the products for sale on the website focuses specifically on the High Street range. To find your local Edinburgh Woollen Mill Store click our Store Finder, or if you are looking for a particular product range contact customer services on UK Freephone 0808 202 0242 or International +44 (0) 1228 210 529 (9am - 5.30pm GMT - Monday to Friday inclusive).