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Related FAQ

• There is an Item Missing From My Order. What Should I Do?

  Sometimes The Hut ships items separately to make sure that any delayed items do not hold up the rest of the order.It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missi…

• What is the Status Of My Orders?

  Your account makes it easy to keep track of all your orders.Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order. The Hut will also send you a dispat…

• The Item I Ordered is Out Of Stock. Why is It On the Website of Hut?

  All items ordered with The Hut are subject to stock availability. We want you to be able to order and receive the products you love with ease, so we will always aim to let you know if an item is out of stock.Now and again there can be an unexpected delay, if so we will get in t…

• How Do I Register of Hut?

  You will need to register before you can place an order with The Hut.As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.

• What Happens If I'm Not At Home to Accept My Delivery?

  If your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.