How Do Providers Receive Ratings?

Providers are graded on the List only after a member or other consumer submits feedback. The rating system we use is similar to a report card (with an "A" through "F" scale) and is used to grade the quality of the consumer’s experience with a provider.

To provide members with the most relevant information, our rating system weighs feedback concerning completed work more heavily than experiences that are limited to estimates or telephone interactions. When work has not been performed by a company, the rating receives 20% as much weight as a rating where work has been performed.

Providers can't change their rating on the List and they aren't allowed to grade themselves. Only Angie's List consumers, through their reviews, have the power to change a company's overall grade.