I Received Faulty Or Damaged Goods, What Should I Do?

If your goods bought at byterry.com are received as faulty or damaged, please contact By Terry at help@byterry.com. Customer Service team will assess the product and be in touch to arrange either a replacement or a refund if applicable. By Terry can only issue returns for faulty or damaged goods purchased from byterry.com. All other BY TERRY products must be returned to the place of purchase

Related FAQ

  • Which Shipping Services Do I Choose?

    Depending on the country and service you have chosen, By Terry uses different carriers to deliver your order.If you have chosen an Express Delivery, your order will be delivered by DHL Air Express; except for Russia, where By Terry uses Chronopost.By Terry uses La Poste, Chrono…

  • How to Return and Exchange for Bespoke Palettes (Palette Factory)?

    As your palette is made specifically for you, no changes or cancellations can be made once you have placed your order, and By Terry will only accept returns under your legal rights, such as if there is a quality issue or the product(s) arrive(s) damaged. This is in accordance w…

  • How to Track My Order When the Item Shipped?

    After your order has been placed, you will receive an order confirmation email from the BY TERRY Customer Service team. By Terry dispatches most of our orders the next working day; however, during busy times, it may take up to 3 days.Within 3 days from placing your order you wi…

  • Are There Any Shipping Restrictions?

    Due to international shipping restrictions, Fragrances can only be shipped within France.

  • What is the Exchange Policy Of By Terry?

    By Terry does not offer exchange to unwanted products, bought on byterry.com. To exchange other BY TERRY products bought from other retailers, please speak to the retailer from where you purchased your item. If you have placed an incorrect order, please return your unwanted goo…

Hot Promotions From By Terry UK

  1. Sale

    All Over Powder Brush Dome

  2. SaleFree Gift

    Buy 2 Products and Get a Free Full-size Baume De Rose Crayon

  3. Sale

    Liftessence Global Serum

  4. Sale10% Off

    Receive 10% Off Your First Order When You Subscribe to the By Terry Newsletter

  5. SaleFree Shipping

    Free Delivery With Minimum Spend

  6. Sale

    Tool-Expert Sponge Foundation Brush

Recent Added Stores

Skincare RX Promo Codes SkinStore US Promo Codes Laura Geller Promo Codes The Body Shop FR Promo Codes Space NK UK Promo Codes Christophe Robin US Promo Codes Moroccanoil Promo Codes Mankind UK Promo Codes Look Fabulous Forever Promo Codes

Return to Dacoz.com Get Latest By Terry UK Promo Codes

Featured Stores Picked by Dacoz

View More Stores