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Related FAQ

• Can I Change My Delivery Address After I Have Placed My Order?

  Please contact Lightake in 24 hours after you have placed your order. You can send an Email to: service@lightake.com with title "Change Address", staff will process your request as a top priority.

• Does Lightake Offer Any Shipping Discount On Multiple Products Purchased?

  Lightake offers site-wide free shipping, so you pay nothing on shipping at all. Lightake does offer free EMS upgrades for larger orders for faster delivery.

• Why the Shipping Cost is Free?

  Lightake ships the packages via Hong Kong Post Airmail. Lightake's systems are integrated and Lightake has partnership accounts with Hong Kong Post in order to make free shipping offers available.

• How to Apply My Store Credit?

  For refunds, 98% of the time instant paypal refund is offered. However under certain circumstances instant refunds are not permitted by PayPal (e.g. over time limit, payer account issues, etc).    LT points = store credit ! 10 LT points = $1, LT points are added into …

• How to Claim IPR Infringement?

  If you find any products sold in Lightake infringes your IPR, please contact sales manager via Email: sales@lightake.com. Lightake will give you respond in 2 working days.