AW Direct Coupons & Promo Codes

AW Direct FAQ

Does AW Direct Charge for Sales Tax?

AW Direct is required to charge state and local tax on items shipped to addresses within the following state(s): IL, IN, WI. If applicable, please provide sales tax exemption certification and clearly state which items are tax exempt.

When Can I Return a Product Purchased From AW Direct?

You can return most products within 30 days of first receiving your order. 

If you receive a product that is defective, or perhaps damaged due to shipping, please contact Customer Service Team at 1-800-243-3194 for assistance. AW Direct will be more than happy to help you.

Are There Any Exceptions to the 30-day Return Policy?

Yes, there are certain instances when a product is non-returnable: 

  • Special-ordered products 
  • Customized products
  • Clearance items
  • Hazardous products or products once used with hazardous materials.

How Do I Go About Returning a Product?

Contact AW Direct Customer Service within 30 days of receiving your order by calling 1-800-243-3194 or emailing [email protected] One agents will provide you with a return authorization number. Once you receive that number, simply include it in the package you ship back to AW Direct. 

You can also contact AW Direct about your product return through convenient online form. 

You can ship the item(s) via the carrier of your choice. Once AW Direct receive the item(s) back and they are inspected, a credit will be issued to you. 

Please note that any product you return must be in new condition and in its original packaging.

What is the Guarantee Of AW Direct?

The AW Direct Guarantee

  • The best products
  • The best service
  • Don't like it? Return it.

Can I Know International Shipments Details?

AW Direct has made shipping many of your favorite products internationally a lot easier. When you see this icon International Shipments, it means that item is eligible for export when stock is available. 

Other products may be permitted to ship internationally. AW Direct processes our export transactions in compliance with the US Export Administration Act, and other applicable U.S. laws and regulations concerning exports. 

Don't worry. When you're ready to order, export team will help you! 

Phone: 608-373-2797 (Mon. – Fri. 7am – 5pm CT) 

Email: [email protected]

How to Order At AW Direct?

Online Ordering: Browse selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout. 

Every order you place at AW Direct.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure. 

Can I Order By Phone Or Fax?

By phone: Call 1-800-243-3194 Mon. – Fri. 7:00 a.m. to 7:00 p.m. CT | Sat. 7:00 a.m. to 3:30 p.m. CT | Sun. Closed. For international orders, dial: (International Access Code) + 608-373-2797.

By fax: Order by fax any time, using toll-free number: 1-800-828-9678. 

What Payment Options Does AW Direct Accept?

Payment is required in advance. MasterCard, Visa, American Express, Discover, and SmartPay payments accepted. 

To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped. 

Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from AW Direct — simply add an item to your cart, and you'll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security AW Direct does not store your CVV number.

How to Contact AW Direct?

By Phone:
1-800-243-3194
608-373-2797 (International) 

To Send a Fax:
1-800-828-9678

Mailing address is: 

AW Direct 
401 S. Wright Rd.
Janesville, WI 53546