AW Direct is required to charge state and local tax on items shipped to addresses within the following state(s): IL, IN, WI. If applicable, please provide sales tax exemption certification and clearly state which items are tax exempt.
You can return most products within 30 days of first receiving your order.
If you receive a product that is defective, or perhaps damaged due to shipping, please contact Customer Service Team at 1-800-243-3194 for assistance. AW Direct will be more than happy to help you.
Yes, there are certain instances when a product is non-returnable:
Contact AW Direct Customer Service within 30 days of receiving your order by calling 1-800-243-3194 or emailing [email protected] One agents will provide you with a return authorization number. Once you receive that number, simply include it in the package you ship back to AW Direct.
You can also contact AW Direct about your product return through convenient online form.
You can ship the item(s) via the carrier of your choice. Once AW Direct receive the item(s) back and they are inspected, a credit will be issued to you.
Please note that any product you return must be in new condition and in its original packaging.
The AW Direct Guarantee
AW Direct has made shipping many of your favorite products internationally a lot easier. When you see this icon International Shipments, it means that item is eligible for export when stock is available.
Other products may be permitted to ship internationally. AW Direct processes our export transactions in compliance with the US Export Administration Act, and other applicable U.S. laws and regulations concerning exports.
Don't worry. When you're ready to order, export team will help you!
Phone: 608-373-2797 (Mon. – Fri. 7am – 5pm CT)
Email: [email protected]
Online Ordering: Browse selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.
Every order you place at AW Direct.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.
By phone: Call 1-800-243-3194 Mon. – Fri. 7:00 a.m. to 7:00 p.m. CT | Sat. 7:00 a.m. to 3:30 p.m. CT | Sun. Closed. For international orders, dial: (International Access Code) + 608-373-2797.
By fax: Order by fax any time, using toll-free number: 1-800-828-9678.
Payment is required in advance. MasterCard, Visa, American Express, Discover, and SmartPay payments accepted.
To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped.
Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from AW Direct — simply add an item to your cart, and you'll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security AW Direct does not store your CVV number.
To Send a Fax:
Mailing address is:
401 S. Wright Rd.
Janesville, WI 53546
Also, you can visit AW Direct Official Website to get more helps, faqs and knowledge base.
For over 30 years, AW Direct has been America's leading supplier of towing equipment and supplies as well as service vehicle and work truck equipment. AW Direct is committed to electronic commerce that provides you great customer service. Electronic commerce gives existing and new customers another way of communicating and doing business with them and their affiliate companies.