OshKosh B'gosh Support Center

For your convenience, care instructions can be found on the inner tag of each item. And here are some general guidelines for a few of our most popular items:

• Canvas bags (Duo, Dash, Via Messenger): Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only).
• All other bags: Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only).
• Toys: Spot clean with a damp cloth; mild detergent may be used. Do not submerge any items with batteries in water.
• Playspot: Spot clean with a damp cloth; mild detergent may be used. Do not submerge in water, do not wash in dishwasher, do not weatherproof. Not designed for outdoor use.
• Feeding (bottles, utensils, plates and bowls): Dishwasher safe.

OshKosh B'gosh and Skip Hop are committed to providing you with quality products. Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our Consumer Affairs department at 888-782-9548 Monday-Friday 8am-4:30pm CST to make arrangements to return the item to us by mail.

Your satisfaction is of utmost importance to us, and we do everything we can to ensure that your experience at Carters.com | OshKosh.com | SkipHop.com makes your life just a little easier. We welcome your feedback, so please contact Consumer Affairs at 888-782-9548.

You can return a gift for a merchandise credit by following the directions on your packing slip. For your convenience, you can return the item by mail or to your nearest company-owned Carter’s or OshKosh B’gosh store.

Yes, for your convenience, you may return or exchange merchandise you purchased online to any Carter’s or OshKosh B’gosh company-owned retail store in the U.S.
 

Yes, in this instance you will be responsible for return shipping and handling charges. If you prefer, you can return the item to your nearest company-owned Carter’s or OshKosh B’gosh store without deductions for shipping and handling.

If returning by mail, please send the following information with your return: Billing name, address, telephone, order number (if known), and reason for return. Mail your shipment to:

Carters.com | OshKosh.com | SkipHop.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at Carters.com | OshKosh.com | SkipHop.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online to any Carter’s or OshKosh B’gosh company-owned retail store in the U.S or by mail.
 

You can sign up to receive emails by creating a Carters.com | OshKosh.com | SkipHop.com account. Simply create an account for Carter’s to receive coupons and special offers available only to registered users.

Please call at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) and OshKosh B'gosh will initiate a thorough search of your shipment with the transit company.

OshKosh B'gosh adds products to our online stores frequently, and offer new sales and promotions, as well, so check back often for new styles and great deals.