I Have Lost My Packing Slip. Can I Still Return My Purchase?

Related FAQ

• How Can I Return a Gift?

  You can return a gift for a merchandise credit by following the directions on your packing slip. For your convenience, you can return the item by mail or to your nearest company-owned Carter’s or OshKosh B’gosh store.

• What Do I Do If I Have a Defective Product?

  OshKosh B'gosh and Skip Hop are committed to providing you with quality products. Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our C…

• A Friend Received an Email With an Online Coupon. How Can I Get Coupons?

  You can sign up to receive emails by creating a Carters.com | OshKosh.com | SkipHop.com account. Simply create an account for Carter’s to receive coupons and special offers available only to registered users.

• How Do I Clean My Skip Hop Bags?

  For your convenience, care instructions can be found on the inner tag of each item. And here are some general guidelines for a few of our most popular items:Canvas bags (Duo, Dash, Via Messenger): Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to d…

• I Want to Exchange an Item, But the Size I Need is No Longer Available. Do I Still Have to Pay for Return Shipping?

  Yes, in this instance you will be responsible for return shipping and handling charges. If you prefer, you can return the item to your nearest company-owned Carter’s or OshKosh B’gosh store without deductions for shipping and handling.