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Related FAQ

• I Am Generally Unsatisfied With My Worn Merchandise. What Should I Do?

  Your satisfaction is of utmost importance to us, and we do everything we can to ensure that your experience at Carters.com | OshKosh.com | SkipHop.com makes your life just a little easier. We welcome your feedback, so please contact Consumer Affairs at 888-782-9548.

• My Shipment is Lost. I Don't Know What Should I Do?

  Please call at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) and OshKosh B'gosh will initiate a thorough search of your shipment with the transit company.

• Can I Return an Item In Store That I Bought Online?

  Yes, for your convenience, you may return or exchange merchandise you purchased online to any Carter’s or OshKosh B’gosh company-owned retail store in the U.S. 

• How Do I Clean My Skip Hop Bags?

  For your convenience, care instructions can be found on the inner tag of each item. And here are some general guidelines for a few of our most popular items:Canvas bags (Duo, Dash, Via Messenger): Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to d…

• I Want to Exchange an Item, But the Size I Need is No Longer Available. Do I Still Have to Pay for Return Shipping?

  Yes, in this instance you will be responsible for return shipping and handling charges. If you prefer, you can return the item to your nearest company-owned Carter’s or OshKosh B’gosh store without deductions for shipping and handling.