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Related FAQ

• How Do I Clean My Skip Hop Bags?

  For your convenience, care instructions can be found on the inner tag of each item. And here are some general guidelines for a few of our most popular items:Canvas bags (Duo, Dash, Via Messenger): Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to d…

• How Often are New Products Added to the Online Stores at OshKosh B'gosh?

  OshKosh B'gosh adds products to our online stores frequently, and offer new sales and promotions, as well, so check back often for new styles and great deals.

• How Can I Return a Gift?

  You can return a gift for a merchandise credit by following the directions on your packing slip. For your convenience, you can return the item by mail or to your nearest company-owned Carter’s or OshKosh B’gosh store.

• My Shipment is Lost. I Don't Know What Should I Do?

  Please call at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) and OshKosh B'gosh will initiate a thorough search of your shipment with the transit company.

• I Have Lost My Packing Slip. Can I Still Return My Purchase?

  If returning by mail, please send the following information with your return: Billing name, address, telephone, order number (if known), and reason for return. Mail your shipment to:Carters.com | OshKosh.com | SkipHop.comAttn: Returns Processing625 Braselton ParkwayBraselton, G…