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• I Am Generally Unsatisfied With My Worn Merchandise. What Should I Do?

  Your satisfaction is of utmost importance to us, and we do everything we can to ensure that your experience at Carters.com | OshKosh.com | SkipHop.com makes your life just a little easier. We welcome your feedback, so please contact Consumer Affairs at 888-782-9548.

• How Do I Clean My Skip Hop Bags?

  For your convenience, care instructions can be found on the inner tag of each item. And here are some general guidelines for a few of our most popular items:Canvas bags (Duo, Dash, Via Messenger): Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to d…

• My Shipment is Lost. I Don't Know What Should I Do?

  Please call at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) and OshKosh B'gosh will initiate a thorough search of your shipment with the transit company.

• I Have Lost My Packing Slip. Can I Still Return My Purchase?

  If returning by mail, please send the following information with your return: Billing name, address, telephone, order number (if known), and reason for return. Mail your shipment to:Carters.com | OshKosh.com | SkipHop.comAttn: Returns Processing625 Braselton ParkwayBraselton, G…

• I Am Generally Unsatisfied With My Unworn Merchandise. What Should I Do?

  Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at Carters.com | OshKosh.com | SkipHop.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online to any C…