What About the Cancellation Policy of By Terry?

If you would like your order to be cancelled, please contact By Terry at help@byterry.com as soon as you realised you would like to cancel your order. By Terry can only cancel your order if it hasn’t been dispatched. If your order has already been dispatched, By Terry won’t be able to cancel your order and you will have to follow the return process.

Related FAQ

  • Are There Any Shipping Restrictions?

    Due to international shipping restrictions, Fragrances can only be shipped within France.

  • Which Shipping Services Do I Choose?

    Depending on the country and service you have chosen, By Terry uses different carriers to deliver your order.If you have chosen an Express Delivery, your order will be delivered by DHL Air Express; except for Russia, where By Terry uses Chronopost.By Terry uses La Poste, Chrono…

  • How to Return and Exchange for Bespoke Palettes (Palette Factory)?

    As your palette is made specifically for you, no changes or cancellations can be made once you have placed your order, and By Terry will only accept returns under your legal rights, such as if there is a quality issue or the product(s) arrive(s) damaged. This is in accordance w…

  • I Received Faulty Or Damaged Goods, What Should I Do?

    If your goods bought at byterry.com are received as faulty or damaged, please contact By Terry at help@byterry.com. Customer Service team will assess the product and be in touch to arrange either a replacement or a refund if applicable. By Terry can only issue returns for fault…

  • How to Track My Order When the Item Shipped?

    After your order has been placed, you will receive an order confirmation email from the BY TERRY Customer Service team. By Terry dispatches most of our orders the next working day; however, during busy times, it may take up to 3 days.Within 3 days from placing your order you wi…

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