What Do I Do If My Item Arrives Faulty Or Damaged?

Related FAQ

• How Long Will My JD Sports Order Take to Arrive?

  Standard home deliveries are usually made within 2 - 3 days of your order being placed. Next Day deliveries will be made the next day if your order has been placed before 9pm. Please note the exact delivery time can vary depending on the service selected at checkout. …

• How Long Will My International Order Take to Be Delivered?

  International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, JD Sports does aim to deliver your order between 10 and 14 working days. If you want your order to arrive sooner, then JD S…

• How Do I Return/ Exchange My Order?

  Free Returns to Store All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. Please note – Orders shipped direct from brand partner must be returned directly to them using the free re…

• Can I Change Or Cancel My Order From JD Sports?

  JD Sports is pretty quick at picking and packing your order, therefore JD Sports is not able to change or cancel your order once your purchase has been confirmed.  If you change your mind you can return it to us free of charge by taking it to one of 600 stores or by postin…

• How Long Will It Take to Get My Refund?

  Upon receipt of you goods It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact Customer Service team who will be happy to look in to this.