What Does Status 'personalisation' Mean?

When you log into your account to check the progress of your order check the individual item/s status. 'Personalisation' will mean Pro-Direct Soccer has validated payment and the item/s are awaiting printing or embroidery. This takes approximately 2 - 3 days and then your order will be packed for dispatch. Once dispatched you will receive an email of confirmation. During busy period please allow 5 - 7 days for personalisation.

Related FAQ

  • How Long Will Items Be On Sale For?

    Usually once an item has been reduced it will remain at the lower price until all the stock is sold, the price may even drop further. Some offers, multi-buy deals and price reductions may only apply for a limited time but the price advertised when the order was placed will be h…

  • Are My Details Retained for Furture Orders?

    Pro-Direct Soccer does keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly.

  • What Happens If My Parcel is Damaged Upon Receipt?

    If the outer packaging of your parcel is open or damaged Pro-Direct Soccer will suggest you check all items are present and correct before signing for the parcel. If there are any problems with items missing or damaged REFUSE DELIVERY, contact Pro-Direct Soccer immediately and …

  • Why is the Total Price Still Including VAT When My Order is Being Shipped to the Channel Islands?

    In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the drop down list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of Customer Service Team.&nb…

  • How Long It Will Take for the Order to Be Put Through Security Check?

    Normal process times will be within 24 hours. If you have chosen Priority Delivery this will be actioned in time for the order to be processed as requested. When your order has been processed you will receive either an order confirmation email which confirms authorisation was s…

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